Once you make a reservation with us, rooms are held for your exclusive occupation in our computerised reservation system. We do not have a policy of over-booking and guarantee your reservation.
Due to the nature of our business, cancellations affect us significantly, hence the following cancellation policy applies:
- A minimum of 28 days notice from check in time is required for the cancellation/amendment of a reservation over peak periods (eg: Holiday Weekends etc.)
- A minimum of 72 hours notice from check in time is required for the cancellation/amendment of a reservation over non-peak periods. A cancellation or amendment to a reservation (or an existing stay) advised outside the above time frames, or a 'No Show', may result in a 'Cancellation Fee' charged that's equivalent to one night's tariff.
- Any 'Cancellation Fee' charged will be refunded if the room(s) are re-let under the same terms and conditions of the original reservation. We reserve the right to accept reservations that are subject to a minimum stay period over peak periods. A request to reduce the length of stay on an existing reservation may result in the reservation no longer being accepted.